FAQ

FAQ

By far and away the least demanding and quickest approach to find an appropriate solution to any query that you face about the assembling of ebikes & kits in China is to just call us and ask – we will gladly help.

Another choice is to mail us with your inquiry to info@kocass.com and we will revert back within twelve hours. Or on the other hand, you can read our responses to the inquiries that we hear the most, such as:

Yes, we can offer you some samples, but samples will be charged more and the extra costs will be returned with bulk order.Samples usually take 15-60 days, that depends on different model.

This is always tricky to quantify as it depends on various factors. But given average conditions, our 36V 10.4Ah option for example would give around 30-45miles depending on terrain, weight of the cyclist, frequent use of the PAS, number of stops/starts,brake, tire air pressure etc. The different battery spec in our range would give different mileage.

Yes, absolutely. Obviously, we wouldn’t recommend throwing the bike in a swimming pool for example, but it will cope well with natural wet conditions.
Yes, but MOQ should be 30pcs, if less than 30pcs, there will be extra logo cost.
Normally is 30pcs,but for first cooperation we also accept 20pcs/item.
Yes, mix order also allowed.
It takes about 30-60days after receiving the deposit.

Firstly, we produce and export ebikes & kits for many years, we have many experienced workers, technicians,engineers, Quality Control teams and management staff, so our quality can be assured.

Secondly, we have different certificates to meet the demand of market.
Thirdly, each parts arrive our factory need to be checked by our QC department.
Forth, before production we will make the first sample and let the QC check, everything is ok then will be in production.
Five, before packing our QC also will check each bike, make sure every bike in good quality.

 

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